High Point, NC-- A couple in High Point refuse to believe their water bill is accurate after going from $70 to $260.
The city of High Point told News 2 the dispute is likely over a toilet.
Terrah Burnette and her husband opened up their High Point water bill on Thursday morning. The amount, nearly $260 shocked them. That's triple the amount they usually pay.
"He got it this morning, sitting there checking his e-mail drinking his coffee and he was like hold up! What's going on?," Burnette said.
Burnette showed News 2 her bills for the past year. Typically, they're between $60 to $70, sometimes reaching $100. Burnette said she knew something was up when the city unexpectedly showed up at her doorstep.
"I got a knock at the door and it was a guy at the city of High Point with a little blue door hanger and he said, I didn't find any leaks or anything so make sure you don't have any toilets running. Have a nice day!"
The Burnettes used 33 units of water in a month. That's roughly 25,000 gallons of water. Bob Martin oversees customer service and meter reading in High Point. Martin said he's seen leaky toilets use between 19,000 and 91,000 gallon of water in a month.
Burnette is still skeptical.
"I'm up all hours of the night. I have a newborn baby. If I heard a toilet running, that's when I would hear it is when the house is quiet you know and during the day I'm the only one here. I'm a stay at home mom so I'm the only one using the toilet during the day."
The city of High Point told News 2 they will send someone to check on the Burnettes meter again. The Burnettes told us their next step is to have a plumber take a look at their toilets.
News 2 called two different plumbers in the Triad. Greg Johns with Johns Plumbing, Heating, and Air Conditioning told us he gets calls like this all the time and it is possible that you're toilet could use that much water. Even worse, you might not know it until that shocking bill comes.
Easy Trick To Find A Leak: Put food dye in the tank and wait a few hours. If the color ends up in the bowl, you have a leak.
WFMY News 2