The bank bail-out. You're not likely to forget your tax money was used to help bolster the big federal mortgage agencies that now disrespect consumers.
According to the deal, all taxpaying borrowers were supposed to get better customer service.
The Washington Guardian looked into a recent report that shows neither Freddie Mac nor the federal Housing Finance Agency were holding companies accountable.
Investigators said they basically ignored these complaints. A lot of times they weren't even reported as having to receive the complaints; the complaints weren't investigated; Freddie Mac took no action to find out if the accusations were true and no action to correct some of the behavior that was causing problems.
The mortgage companies had paid to provide customer service to mortgage borrowers and not only failed to resolve many of those complaints in the required 30 days. They didn't keep the government informed and according to the report, the government was checking back.
The Housing Finance Agency's inspector general says more than 34,000 serious complaints were made by borrowers between October 2011 and November 2012. Those complaints were fraud, threats and intimidation from mortgage agencies.