Senator Kay Hagan Asks Senior Veteran Administration Officials To Help Winston Salem Office With Backlog

3:05 PM, Mar 29, 2013   |    comments
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Washington, DC-- WFMY News 2 has been reporting on the backlog of veterans' claims since late 2012. That's after an inspector found piles and piles of files on top of cabinets in the Winston Salem regional Veterans Administration office.

Wednesday, WFMY has reported on the office's plan of action to fix the problem and where they are in the process. 

Friday, U.S. Senator Kay Hagan sent a letter to the U.S. Department of Veterans Affairs (VA) requesting that Secretary Eric Shinseki send senior VA officials from VA headquarters to North Carolina to help the Winston-Salem regional office address its backlog of claims.

According to Hagan's Office more than 7,000 veterans have been waiting at least a year for that office to rule on their disability claims and more than 700 veterans have been waiting more than two years.

Hagan released this statement about her concerns: "While the figures alone are alarming, and I am also greatly concerned that the current system in place in the Winston-Salem office is not capable of clearing this backlog," writes Hagan. "For that reason, I am asking you to take a personal interest in solving this issue and dispatch senior officials from the VA Headquarters in Washington to North Carolina to ensure the Winston-Salem regional office receives the necessaryassistance and resources to rapidly address their backlog and adopt procedures to prevent similar problems from occurring again in the future."  

"I'm sure you agree that these delays, which fall far short of the Agency's stated goal of processing all claims within 125 days, are deplorable," wrote Hagan in her letter to Shinseki.

Click here to read the entire letter

Other Related WFMY Stories on the Winston Salem VA Office:

-- WS Veterans Adminstration Office Going Paperless

-- Inspector Finds Veterans Files Stacked On File Cabinets


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