QUEENS CREEK, Ariz. -- Joe Cantrell said he is banned from Walmart because of aggressive price matching.
Cantrell said he loves Walmart so much he went at least twice a day but now he's banned because of a disagreement that started over price matching.
Cantrell says he went to Walmart in Arizona to get ornaments for his family's Christmas tree last week but an employee told him his price matching wasn't allowed.
The store's employee said they felt threatened by him and called the sheriff.
"I felt shamed. I felt like I was the bad guy. And I know that I am not a bad guy," said Cantrell.
The sheriff let him go, but he's still banned from Walmart.
Read here: Man Claims He Received Lifetime, Worldwide Ban From Walmart For Aggressive Ad-Matching
Many stores are offering to match prices this holiday shopping season but it turns out, price match guarantee isn't guaranteed after all.
WFMY News 2 looked at the fine print.
"I think the last thing that a business wants is to have an ambiguous guarantee because a customer comes in, they're expecting one experience and they get another," said Kevin Hinterberger, the President/CEO with the Better Business Bureau of Central NC.
Hinterberger recommends stopping by the customer service counter with your ads. Make sure they'll uphold their guarantee, before you start shopping. This way, there are no misunderstandings at the register.
"You want to make sure that the price match guarantee is transparent and it's clearly identified what is offered, when it's offered, and under what conditions you can do the price match," said Hinterberger.
For more information, check out these links to several retailer's price matching policies:
Toys R Us
CNN, WFMY News 2