GREENSBORO, N.C. -- It's hard to enjoy your "golden years" when the treasure you were promised doesn't seem to exist.
Barbara Williams turned 65 in 2013 and was looking forward to her pension from Guilford Mills. But no check was in the mail.
Williams worked on the floor of the Guilford Mills plant on Wendover Avenue from 1977 to 1990.
"It's the best job I ever hated. It was hard work and frustrating at times."
Twenty-four years later the job was still frustrating. She had paperwork showing she was owed a pension. And because Guilford Mills no longer exists, she didn't know who to call.
So she called a 2WTK Call For Action volunteer.
"He said he would see what he could do and I thought, 'right, sure you are!' He called me hours later and I was surprised!"
She now had numbers to call, but the frustration wasn't over.
"I didn't think I was going to get it especially when they started saying, 'we can't even find that you worked for Guilford Mills.'"
For months Call For Action advised Barbara on her calls to the pension people.
"Me and her went back and forth and that I never worked at Guilford. Lady, I worked there!"
The problem, Barbara got married a year after she started with Guilford Mills. Her last name changed and wasn't updated on the pension paperwork.
"I got my money, I got my money."
This month, Barbara's pension kicked in: $25,000 over 10 years.
"Persistence paid and News 2 yeah!"
The big take away here: documents. If Barbara didn't have that pension paperwork, she may never have unraveled the mystery. This week, make a folder with your important papers. Make copies and give the copies to a trusted family member or put them in a bank deposit box.