Even with forecasts - days in advance of wintry weather - the amount of snow seen in the Triad still caught a lot of people off-guard.
They were stranded, needed to get out and get food, needed to check on their elderly relatives and do a whole lot of other things.
'8 And Ride Transportation Services' heard these challenges and saw an opportunity; a way to help people and also run a profitable business.
"People were calling us for rides, they were begging us, they said city buses weren't working, they said that the cab companies weren't even answering the phones. And they just needed our help," said Dustin Reid, the owner's younger brother. "They were begging."
The company has only been in business for six weeks and became an LLC just this past Monday. What Reid says is most interesting is that his brother had no plans of running a business when the company was born.
It started as a fundraiser for their church and now it's helping both brothers put food on the table -- while helping others.
"Some people we don't even charge to pick them up because we see families, women, children, walking in the snow, sitting out at the bus stop," Reid added. "It feels kind of good. It's not all about the money. It's just really about helping people."