Brett Molina, USA TODAY -- Wearable tech maker Fitbit says it's issuing a voluntary recall of its Force wristband after some users reported issues with skin irritation.
In a letter posted on Fitbit's website, CEO and co-founder James Park says the company will no longer sell the Force and plans to issue full refunds. Fitbit has set up a page for users who want to return their wristband.
"While only 1.7% of Force users have reported any type of skin irritation, we care about every one of our customers," says Park. "On behalf of the entire Fitbit team, I want to apologize to anyone affected."
Park says the company conducted an investigation using independent labs and medical experts after complaints surfaced last month that the band was irritating some users' skin. Based on the findings, users are likely experiencing allergic contact dermatitis.
"Some users may be reacting to the nickel present in the surgical grade stainless steel used in the device," says Park. "Other users are likely experiencing an allergic reaction to the materials used in the strap or the adhesives used to assemble the product."
The recently launched Fitbit Force is a wristband that lets you track activity and sleep and allows you to sync your results and review them through your computer or smartphone.
Fitbit has served as one of the pioneers in the increasingly popular wearable computing market, along with other products such as Nike and its FuelBand and the Pebble smartwatch.