County Commissioner Calls Backlog "Embarrassing"

GUILFORD COUNTY, N.C. -- Guilford County has launched an investigation into the backlog at the Guilford County Department of Social Services.

County Commissioner Ray Trapp says county workers are scrambling to process thousands of recertification applications for food stamp recipients.

READ:Investigation Launched into Guilford County Food Stamp Backlog

Commissioner Trapp says he just learned these applications still need to get done by Monday's deadline. In fact, he says the DSS Board and county were unaware of the backlog until mid-week.

WFMY News 2's Morgan Hightower told Commissioner Trapp, "It seems so unrealistic an entire office didn't know that you had this backlog."

Trapp responded, "I agree completely. What we have to do is move forward from here and find out exactly what happened and there will definitely be repercussions to pay because for one, this is embarrassing for Guilford County, it's completely embarrassing for Guilford County."

READ: State Blames Guilford County For New Food Stamp Backlog

"From our perspective as a county and me sitting on the board of Department and Social Services and a county commissioner, we had no idea. Now whether there was any idea in the Department of Social Services internally, we've been told that there wasn't," said Trapp.

He says the massive backlog was discovered by a state analyst - not a county worker.

"It seems absolutely fishy and like I said, you know it's something that we have to conduct an investigation to see exactly what happened because something happened, and its completely unacceptable."

Nearly 70 people are working to meet the March 31st deadline including state, county, and hired help.To make this task even more difficult, the system needed to tackle this backlog will be down on Sunday.

In the past, the county has blamed backlog on a new computer system and worker training issues.Commissioner Trapp says despite the challenges, the county will do whatever it takes to meet this deadline.


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