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GREENSBORO, N.C. - New developments today in a story we've been leading the way on for months. 2 Wants To Know discovered that Guilford DSS isn't following through with a promise to help people in need. Of course it all revolves around the food stamp backlog.

You saw the promise right here on WFMY News 2 Tuesday. The Interim Director Myra Thompson made a promise to help. She opened a hot line for anyone who's gone more than 30 days without food stamps. And she added:

"They will hear from us within 24 hours if they leave a message," Thompson said.

But not everyone got a call back. One man showed 2 Wants To Know his cell phone call log. It shows that he called Tuesday after hearing about the hot line right here on WFMY. Rodney Richardson says he left a voice mail with all the information DSS needed. He even called a second time yesterday. But DSS didn't call him back within 24 hours.

"If you say you're going to do something, do it. Because you got a lot of families out here and a lot of people that's struggling," Richardson said.

We tried to reach out to the interim director by phone and showing up at her office. But we never heard back. However great news. After 2 Wants To Know's poking around, Rodney got a call back. A case worker said his food stamps should be on his benefit card in the morning.

We have heard from people who *did* get calls back within 24 hours. But the interim director promised everyone who left a message would get a call back within 24 hours. We're going to keep checking.

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