Luis Omar Ocasio-Capo, 20, was one of 49 victims gunned down at Pulse nightclub in Orlando earlier this week.
His grandmother flew JetBlue to attend his funeral in Orlando. Following the news of the deadly attack, JetBlue quickly offered free flights to the families of the victims of Sunday’s mass shooting.
Kelly Davis Karas, a flight attendant for JetBlue, wrote on Facebook, "knowing she was making this hard journey alone, JetBlue employees made sure to be at her side every step of the way."
Karas explained how she and her fellow flight attendants did everything they could to make sure Omar's Grandmother was comfortable. "Melinda and I gave her a blanket, a pillow, a box of tissues and water so she could be as comfortable as possible. She was understandably distraught, but met us with kindness and gentleness. And gratitude."
But it wasn't enough.
"I had the idea to pass around a piece of paper to everyone on board and invite them to sign it for this grieving grandmother. I talked it over with Melinda and she started the process from the back of the plane. As we took beverage orders, we whispered a heads up about the plan as we went," she wrote on Facebook.
After passing the note down the aisle, Karas quickly realized they would need more paper. "Folks are writing PARAGRAPHS," her friend told her.
After the plane landed, Karas made an announcement that the company had emailed to them to use as an optional addition to the normal landing announcement, which states "JetBlue stands with Orlando." Then with permission from the grandmother and at the request of a couple of passengers, they offered a moment of silence in Omar's memory.
"As we deplaned, EVERY SINGLE PERSON STOPPED TO OFFER HER THEIR CONDOLENCES. Some just said they were sorry, some touched her hand, some hugged her, some cried with her. But every single person stopped to speak to her, and not a single person was impatient at the slower deplaning process," Karas wrote.