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Not all sellers are giving refunds for coronavirus-canceled events

Depending on the event and ticket seller, people might not get a refund for their ticket, depending on coronavirus concerns.

SACRAMENTO, Calif. — California Gov. Gavin Newsom and health officials are urging the cancellation of non-essential events with more than 250 people to prevent the spread of the coronavirus, and many events have complied.

"That includes all large athletic events, private concerts and functions, large conferences and the like," Newsom said Thursday in a press conference.

What's top of mind for ticketholders is: "Will I get my refund?"

Generally, when an event is canceled, the ticket seller will send an email to alert people that the ticket will be refunded. However, not all event organizers and ticket sellers have clear-cut guidelines for whether ticket holders will get a refund for canceled events or events that were affected by coronavirus concerns.

So far, here are ticket sellers and event organizers that have made decisions on whether ticket holders can get a refund for a coronavirus related closure.

RELATED: Here's what schools are closed due to coronavirus in Sacramento area

RELATED: Here's what events are canceled due to coronavirus in Sacramento area

Ticketmaster and Live Nation

People who purchased tickets from Ticketmaster should receive an email when their event has been canceled.

Ticketmaster's general policy is that they issue refunds if an event is canceled, rescheduled or postponed, except for MLB games.

If a ticket holder has event ticket insurance, Ticketmaster should issue a refund if the person is sick with the coronavirus but not because they don't want to go to an event for fear of contracting the virus.

Ticketmaster is keeping a list of events they issued tickets for and were canceled or postponed due to the coronavirus.

Local event venues that use this service are:

  • Golden 1 Center
  • Ace of Spades
  • Harlow's
  • Toyota Amphitheater
  • Papa Murphy's Park
  • Sutter Health Park


People with valid tickets to Disneyland or California Adventures for March 12 to March 31 can use their tickets on any day before Dec. 15. Disney said if guests cannot visit before Dec. 15 will be able to apply to use their ticket on a different date. For people with annual passes, Disney will extend the pass validity for 16 days.


Stubhub said in a statement that they would refund events canceled due to concerns about the coronavirus.

San Jose Sharks

San Jose Sharks have in its terms and conditions for tickets that under no circumstances do they have to refund the cost should a game be canceled.

Stockton Heat

Tickets to Stockton Heat games cannot be refunded but can be exchanged for another game in the same season.

NCAA March Madness

If tickets for the March Madness tournament were purchased on an official online vendor or over the phone, the NCAA said ticketholders would be able to get a refund.

Cal Expo

Cal Expo said that all events are to be postponed for March. A spokesperson for Cal Expo said the promoter for each convention would determine if there is a refund available.

Canceled or postponed expositions:

*This event does not offer a refund.



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WATCH ALSO: Governor Gavin Newsom, health officials give update on coronavirus in California

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