Need help with rent, utilities? We break down everything you need to know about the HOPE program

You can apply online at www.hope.nc.gov. You can also call (888) 9ASK-HOPE or (888) 927-5467 to speak with a program specialist. The HOPE Call Center is open 8 a.m. to 5 p.m. Monday through Friday.

 To be eligible, applicants must: 

• Have been affected by the economic impact of the coronavirus pandemic
• Have a household income that is 80% of the area median income or lower
• Occupy the rental property as their primary home, and
• Are behind on their rent or utilities when they apply.

The rent or utilities are paid directly to the landlord or utility company.

City of Greensboro residents can learn more at www.greensboro-nc.gov/COVIDHousingAssistance.  You can apply here. 

ERAP assistance can be provided three months at a time, up to 12 months. Applicants will be recertified on a 3-month basis. - The recertification process and requirements are still to be determined. - The household would need to prove that they still meet the income qualifications, are not receiving financial assistance from another program, and that are still experiencing financial hardship due to COVID-19.

Income requirements: 80% area median income or less (example: $52,900 for a family of four). 

ERAP program covers rent, rental arrears, utilities, utility arrears.

 - Utilities include separately stated electricity, gas, water and sewer, trash removal, energy costs (e.g. fuel oil).  

- Does not include telephone, cable, or internet. Does not include utilities covered by the landlord within the rent; these will be treated as rent. 

- Utility-only or energy-only applications are eligible for rental households. 

- Arrears back to March 27, 2020. 

An eligible household is within Greensboro city limits.

A renter household that has a household income at or below 80 percent of the area median income (AMI); and

At least one or more individuals living in the household experiences a financial hardship due directly or indirectly to COVID-19; and/or

Can demonstrate being at risk of homelessness or housing instability.

Prioritization:

Eligible households that include an individual who has been unemployed due to COVID-19 for the 90 days prior to application for assistance

Households with income at or below 50% AMI (example: $33,050 for a family of 4)

Utility-only or energy-only applications are eligible.

The tenant or landlord can apply. Assistance goes directly to landlords and utility providers. US citizenship not required for the tenant if the landlord applies for ERAP assistance. 

To apply, call 336-641-3000

Under the County’s ERAP an “eligible household” is defined as a renter household that has a household income at or below 80% of the area median and in which at least one or more individuals living in the household:

• Qualifies for unemployment or has experienced a reduction in household income
• Incurred significant costs, or experienced a financial hardship due to COVID-19
• Can demonstrate a risk of experiencing homelessness or housing instability

Additional eligibility criteria can be found on the County’s website.

Those interested in applying will need to gather some documents prior to submitting their applications.  Information needed to be uploaded at the time of application will include:

1. Proof of residency (Driver’s License or any other official document evidencing residency)

2. Copy of rent statement or Lease Agreement and/or utility bills showing past due amount.

3. Household income verifications with proof of financial hardship for the previous two months (pay stubs, letter of termination/furlough, unemployment benefits, etc.).

What do landlords need to do to receive funding for their tenants who need help with rent?  

You will need to submit a W-9 in order to receive funds.

 Is there a requirement that eligible households have been in the current location at the start of the pandemic? No.

Am I eligible for this program if I have already received federal funding for rental assistance? No.

How do I apply?

Guilford CARES ERUA applicants must complete an application and supply the necessary documents.  You can apply online (www.guilfordcountync.gov) or print an application and mail it to PO Box 3388, Greensboro, NC 27405.Call 336-641-3000 with questions.

How quickly will I hear back about my application?

Once you apply, you will hear back from a representative within 10 days. 

RENT/UTILITY

• Eligibility:
  • Have been affected by the economic impact of the coronavirus pandemic
  • Have a household income that is 80% of the area median income or lower
  • Are named in a lease, mortgage, or utility account
  • Have occupied the subject property in Winston-Salem as their primary residence for at least three months
  • At least one month behind on their rent, mortgage, and utilities when they apply
• Assistance may include past due, current, or future assistance payments
• Households may receive up to 6 months of assistance

  
  

RENT/UTILITY

• Eligibility:

  • Have been affected by the economic impact of the coronavirus pandemic
  • Have a household income that is 80% of the area median income or lower
  • Are named in a lease, mortgage, or utility account
  • Have occupied the subject property in Winston-Salem as their primary residence for at least three months, and
  • Household or individual qualifies for unemployment
  • Household or individual has experienced a reduction in household income (furlough or reduction in hours) due to COVID-19
  • Incurred significant costs or financial hardships due to COVID-19
  • Household is 80% of the area median income or lower
  • Are behind in utility or rental payments

• 
  

• Prioritization:
• Households that are 50% AMI or lower (for a family of 4 that is $33,400)
• Households that have been unemployed for 90 days or more due to COVID-19
• Households with eviction notices and in imminent danger of displacement
• May receive up to 12 months of assistance plus an additional 3 months of additional assistance if funding is available