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Could Your DMV Wait Be Getting Shorter? NC DMV's Hiring, Working To Reduce Wait Times

The state wants to cut wait times at its DMV offices, a lingering problem.

RALEIGH, NC (WFMY) - If you're one of the many who've dreaded the long wait times at a North Carolina DMV office over the years, the state is making changes to bring you and others some relief.

RELATED | Issues, Long Wait Times Continue At DMV Offices In The Triangle, Across NC

The state says they're focused on making improvements to improve service and reduce wait times for customers, some of whom are seeking REAL IDs. REAL IDs will be required by the federal government by Oct. 2020 to fly commercially or visit federal facilities like military bases.

Changes include:

  • Deploying additional staff at busiest offices.
  • DMV call center helping customers find nearby offices that have appointment availability.
  • Staff talking with customers in line to ensure they have the correct paperwork and see if they can accomplish their business online rather than waiting in line.
  • Establishing dedicated road test teams, so DMV examiners are not leaving their desks to do road tests.
  • Creating express lines for customers who have quick transactions in offices that have available space.
  • Working to hire more than 100 new license examiners at offices statewide. This includes filling 80 current vacancies and adding 34 additional temporary and permanent examiners.
  • NCDOT volunteers are also handing out water to customers in line.

“Our top priorities are to issue accurate and timely documents in an efficient manner for all our customers,” NCDMV Commissioner Torre Jessup said. “We will be taking many steps over the coming weeks and months to recruit, hire and train new staff and will continue to look for other ways to cut customers’ wait times.”

Several offices in the state reported computer issues last week, resulting in delays for many.

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