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How to report a power outage

Stay away from power lines that have fallen or are sagging during a storm.

GREENSBORO, N.C. — A projected ice storm on Thursday, Feb. 17 is expected to bring freezing rain and ice that could topple trees and cause power outages.

If you experience an outage, you'll want to report it to your energy provider by contacting them. The sooner you report, the sooner they can fix the issue.

RELATED: Another ice storm to hit the Triad on Thursday; Prepare today

Here's how you can report a power outage.

REPORTING POWER OUTAGES

  • Duke Energy: 1-800-POWERON, 1-800-769-3766 Customers may also report an outage or view current outages online
  • Duke Energy Progress: 1-800-419-6356
  • NC Electrical Cooperatives: 1-888-411-7870
  • Energy United: 1-800-386-4833
  • Randolph Electric: 1-877-736-2633
  • Piedmont Electric: 1-800-449-2667
  • Surry-Yadkin Electric: 336-356-8241
  • City of Lexington Electric: 336-248-2337
  • City of High Point Electric: 336-883-3111

POWER LINE SAFETY

Stay away from power lines that have fallen or are sagging during a storm. 

Consider all lines energized as well as trees or limbs in contact with lines. Report downed power lines to your local power company and to your police department.

If a power line falls across a car that you're in, stay in the car. If you MUST get out of the car due to a fire or other immediate life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.