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Winston-Salem woman calls News 2 for roof help after a year goes by and leaks not fixed

The job cost Natalie Hairston around $5,000, but it wasn't well done. The roof was still leaking.

WINSTON-SALEM, N.C. — On Edenwood Drive in Winston-Salem, there's a house that's been home to the Hairston family for three generations. 

"Oh, it means the world to me, so glad we can keep it in the family," Natalie Hairston said. 

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Hairston now owns the home - just like her mom and grandmother did. She invested some money and a lot of love in the old place - that includes a new roof. 

"The roof was older, so I knew I had to replace it," she said. 

A few leaks in some rooms were also a sign it needed replacing. The job cost her around $5,000, but it wasn't well done. The roof was still leaking.

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Hairston called the roofer who said one thing and did the other. 

"He always promises to come back and see what's going on," Hairston said. 

This went on for a year and the roof problem was just getting worse. There was now a leak in the bedroom. 

"I want action. We paid money. We want a roof, not a leak," Hairston said. She reached out to 2 Wants To Know for help. 

We contacted the roofer and asked him about the leak. That same day, Hairston said she got a call from him. 

A couple of days later, the roofer came out to Hairston's home and got the job done. No more leaks. 

"Oh, I appreciate you guys for coming out. At the end of the day, it's fixed and I hope I don't have any more problems," Hairston said. 

Hairston can now focus on other projects. There's always something with a house this old. 

    

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